About Us

about us

In 1987, Charles Carvalho saw the need for a port agency counterpart to compliment the destination management services he already offered under Trinidad and Tobago Sightseeing Tours. A major concern was the quality of service available at the time may not have been sufficient to maintain current and attract new relationships between Trinidad and Tobago and cruise lines around the world. Thus, Carvalho’s Agencies was formed. It introduced a brand new framework to the industry which brought international standards and quality to port agency services offered in T&T. In the years following its inception, Carvalho’s Agencies realized the increase of cruise ship (passenger vessel) arrivals in T&T and has been dedicated to contributing to tourism sustainability ever since.

We are responsible for providing port agency services to vessels (mostly cruise ships) that visit Trinidad and Tobago. These services include, but aren’t limited to, crew/ passenger transfers, Customs & Immigration documentation, chandlery, and communication with respective authorities such as the Port Authority. Our responsibility at large is to fulfill the needs of each vessel that visits our ports.



These are the ports that we offer full port agency services in:

Port of Spain, Trinidad

Scarborough, Tobago

Charlotteville, Tobago

Fort-de-France, Martinique

Pointe-à-Pitre, Guadeloupe

Castries, St. Lucia


different vessels handled


calls to our ports since 2003


crew and passenger transfers completed

Our Valued Clients

To date, we have had the pleasure to serve the below cruise lines

  • Adriana Cruises
  • AIDA Cruises
  • Azamara Club Cruises
  • Carnival Corporation & PLC
  • Carnival UK
  • Celebrity Cruises
  • Club Med
  • Costa Crociere
  • Crystal Cruises
  • Cunard
  • Disney Cruise Line
  • Festival Cruises
  • Fred. Olsen Cruise Lines
  • Hapag-Lloyd Cruises
  • Holland America Line
  • Kristina Cruises
  • Marella Cruises (was TUI Cruises)
  • MSC Cruises
  • Mystic Cruises
  • Norwegian Cruise Line
  • Ocean Village
  • Oceania Cruises
  • P&O Cruises
  • Phoenix Reisen
  • Ponant Yacht Cruises & Expeditions
  • Portuscale Cruises
  • Princess Cruises
  • Quark Expeditions
  • Randstad
  • Regent Seven Seas Cruises
  • Royal Caribbean International
  • Saga Cruises
  • Sea Cloud Cruises
  • Seabourn
  • SeaDream Yacht Club
  • Silversea Cruises
  • Viking Cruises
  • Windstar Cruises